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ATLANTIC SIGNAL PRESS RELEASE
ATLANTIC SIGNAL TO OFFER LIVE ONLINE CUSTOMER SUPPORT
November 22, 2005
FOR IMMEDIATE RELEASE
TOPEKA, KS (November 22, 2005) – Randall Hedrick, Director of Operations of Atlantic Signal, LLC (formerly New Eagle International), announced today that the company intends to debut live, online customer service and support during December of this year. “Unlike a decade ago, when it was commonplace for an interested or current client to pick up the phone and call our offices with a question, the Internet has changed the manner in which our clients do business today. Depending upon the situation, some of our clients utilize their telephone line as their access to the Internet – as a result, in order to make a telephone call, they have to disconnect from the net. While this situation was frustrating – it is now unnecessary. With the addition of live, online support, our clients can interface online personally with a member of our customer support staff during business hours,” Hedrick stated.
“We’ve designed a program that allows a client, who logs onto our website at www.atlanticsignal.com , during business hours, immediate access to a customer support staff member with our company. We’ve developed an online vehicle that operates much like a typical online chat room, but is private, by design, to protect the operator’s identity from others seeking simultaneous support. Additionally, this format will provide a personal response rather than some ‘canned reply’ similar to a search engine such as ‘Ask Jeeves’.”
“The tactical market is no different than any other – the levels of customer service and support are literally non-existent today. Half the time, no one returns your phone call while the other half ignores your email inquiry. Our management and staff, on the other hand, founded our previous company, New Eagle International, on customer service. Because we provide custom built products, it is imperative our staff be well versed in the product line, understand the unique needs, expectations and requirements of our clients and react accordingly – in a timely fashion. Live, online customer support is another manner in which we can assist our clients”, Hedrick added.
Atlantic Signal’s live, online support will be available between the hours of 10 am and 5 pm Central Standard Time (U.S.), Monday through Friday (excluding traditional holidays). Online support will be identifiable by a transparent, scrolling window, on the company’s website. When active, the window will notify an interested client that online support is available. During non-business hours, when a client clicks on the ‘online support’ window, a secondary window will appear, notifying the client online support is not available but will provide a space for them to submit a question directly to the customer service email support center. A response will be generated, via email, to each and every inquiry the following business day.
“The management and staff of Atlantic Signal are committed to improving our customer service and support on an on-going basis. There are currently other customer service related strategies being developed and each will be implemented soon. We intend to further establish ourselves as the ‘benchmark’ in customer support in our industry. We will never stop striving to be the best in our industry!,” Hedrick said.